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  • December 26, 2013

    Best Articles of 2013, Part II

    Every year during the winter holidays, MOT highlights the most popular articles that have been published during the previous 12-month period. Based on reader feedback, these 20 articles were the most read and most valuable in 2013. In this week's newsletter, we're featuring the final 10...

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  • December 18, 2013

    Best Articles of 2013, Part I

    Every year during the winter holidays, MOT highlights the most popular articles that have been published during the previous 12-month period. Based on reader feedback, these 20 articles were the most read and most valuable in 2013. In this week's newsletter, we're featuring 10 of Best...

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  • December 11, 2013

    Exploring the Option of Opting Out of Medicare

    Who could blame you? You think and worry what Congress will do for Medicare reimbursement rates. The idea of being tied to a system that is beyond your control is less than appealing. Will the 24% reimbursement reduction go into place? You want to know more about divorcing yourself from the...

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Blogs

The Patients' Corner: Healthcare Reform and Customer Service

There’s been no lack of talk and concern about healthcare reform lately, and it may be causing quite a bit of anxiety for your patients. In the midst of all the confusion, try to be a sea of calm and assurance for them, even if you don’t ...

read more | 12.04.13


The Patients' Corner: The Front Line

My mother-in-law loves the receptionist at her audiologist’s office. Leah is always warm, welcoming, kind, patient, efficient and knows how to get the job done. She has helped make some rather frustrating situations with my...

read more | 11.13.13


The Patients' Corner: Think Like An Athlete

For most of my life, I struggled with weight control. Finally, a few years ago, I figured out a method of weight control that allowed me to lose 25 lbs. and keep it off (really, simple diet and exercise methods that we all know but refuse to...

read more | 10.23.13


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Featured Articles

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The Benefits of Name Badges

A recent survey found that four out of five patients say that it is important to identify the name and specialty of medical personnel when being treated, and this need is even more important for women than men.

read more | 12.11.13

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5 Trends for Patient Experience in 2014

Out of the sea change of healthcare reform have emerged some universal trends involving how practices and patients will interact. The more patient-centered and less acute-care focus on healthcare delivery that is evolving due to this reform directly ...

read more | 12.11.13

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When Is Okay Good Enough?

With so much competition in the healthcare field, it’s easy to fall into the mentality of needing everything in your medical practice to be absolutely perfect 100percent of the time. But the reality is that nothing in this world reaches that...

read more | 12.04.13

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People

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How to Handle Conflict with Office Neighbors

Neighborly conflicts are not limited to our homes or apartment units, they can arise in an office building too. Managing conflicts with the office tenant next door or across the hall need to be dealt with delicately as well. Below are some tips to...

read more | 12.04.13

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How to Deal with Delicate Employee Situations

The way your medical practice deals with sensitive employee situations can impact both the reputation of the HR department and the practice as a whole. Is your practice equipped to properly manage these situations?

read more | 11.20.13

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Enticing Former Patients to Return to Your Practice

Patients leave medical practices for a variety of reasons. Loss of patients can be due to a number of factors beyond your control—for example, the patient is moving far away or they no longer need the services you provide—but often...

read more | 10.16.13

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Special Series

Medical Practices of the Future: Sustainability

As the healthcare field begins to realize the benefits of sustainability, sustainable design elements will become more prevalent in medical offices. In order to remain on top, you’ll need to be aware of these elements and how they contribute...

read more | 04.04.12

Medical Practices of the Future: Technology, Part II

The first part of MOT’s Medical Practices of the Future: Technology article delved into the various technologies that healthcare professionals will adopt in the coming years. In this article, MOT highlights how technology usage in healthcare...

read more | 03.27.12