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It may seem innocuous, but patient check-in is an extremely important part of running your medical practice. From making a first impression on the patient to collecting important data and payment to moving the office visit and treatment process along, patient check-in holds a lot of value. Well-run practices have efficient patient check-in procedures that help the patient feel welcome and cared for, minimize wait times and take care of the “housekeeping” part of the patient/practice relationship. Here, MOT details five ways your practice can improve patient check-in.

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  • Have you ever considered the idea that the type of tenant you are could impact your patients? Think about it: If you get along well with your landlord, pay your rent on time each month and have a congenial relationship with them, then they probably treat you well and take care of your needs in a timely fashion. But if you aren’t a consistently good tenant, forget to pay your rent occasionally or possibly owe back rent, don’t take care of your office space or cause problems for nearby tenants, you might not get treated so well. And this trickles down to your patients’ satisfaction with your practice.